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Support System

Customer Support System

Support systems are the essential part of every business and business software. Effective communication between the customers will help in achieving good business. We provide a high-end support system to our customer as an add-on facility in our MLM software. Our support system is included with ticket system so that the customers can get a solution to their issues based on ticket priority.

C. B. Online has a focused support system which is designed to handle queries based on different techniques viz, tickets, web forums and telephone calls. The ticket system will work in a unique way. It will generate tickets for the queries in a priority-based manner and check the status in a period of time. The support also features with some default solutions and other options using which the users can find out the solutions for frequently asked enquiries.

Our support system also featured with Email alerts, canned replies, attached files, spended time on each ticket, replies and rating of article’s, prevention of spam, presentations, multilingual and more.

Our Main Features

  • Centralized support system. A modernized integrated support system in order to manage customer queries received through various sources such as emails, web forms or telephone calls.
  • Plan. Prioritize. Execute To plan and set up tickets based on the priority and examine the status, and keeping updated about what needs to be solved next.
  • Self Help Desk Custom designed fields to collect exact information from the customer side without asking and replying.
  • Right information.Right instant. A modernized integrated support system in order to manage customer queries received through various sources such as emails, web forms or telephone calls.