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Call Center Management Software

 

Run your call campaigns in a simple, easy and affordable way with no additional resources required. CB Online offers a complete solution for inbound and out bound call center companies.

E-Sham, call center management software aims at improving the real time customer service with much improvisation in the operational performance. We manage the right balance between the performance, cost and productivity from the call centers.

A modular solution for call center work force optimization

Key features :

 
  • In compliance with the telemarketing rules and regulations
 
  • Enabled ACD (Automated Call Distribution)
 
  • Integrated hardware
 
  • Call back tracker
 
  • Monitors real time activity
 
  • Reports on the historical data, saved
 
  • Call reporting against informal calls
 
  • Call record searcher
 
  • Faster discrepancy redress
 
  • Easy to operation- No prior professional training is required

For free demo services contact us at +91-9820937711 (India)/+1 786 623 4484 (USA) or sales@cbonlinepvtltd.com.


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