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A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization. A complete outbound predictive dialer call center solution.
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E-sham is an Internet call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center. |
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- Predictive Dialer.
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IP PBX Phone System
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With IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership. Long Distance, Voice, & Data Services
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Long distance, voice, & data services with discounted rates based on large call volume from call centers.
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A predictive dialer increases contact rates significantly over manual dialing.
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Virtual Call Center
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Complete call center system allowing agents to work virtually anywhere with robust management tools.
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Voice Messaging
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Automated voice messaging is a powerful and efficient way to reach a large audience with a notice, reminder, or request.
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Web Chat & Monitoring
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Drive more interaction with your prospects and customers by knowing who is on your website, knowing how they got there, and intelligently selecting who you would like to communicate with.
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| We have following facility : |
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- Call Routing.
- Chat Functionality.
- CRM Integration.
- Custom User Interface.
- Customizable Fields.
- Customizable Functionality.
- Customizable Reporting.
- Data Import/Export.
- Database Integration.
- Email Integration.
- Escalation Management.
- IVR / Voice Recognition.
- Legacy System Integration.
- Mobile Access.
- Multi-Currency.
- Multi-Language.
- Predictive Dialer.
- Queue Manager.
- Real Time Monitoring.
- CReporting Sales Tracking.
- Virtual PBX Integration.
- Website Integration.
- Workforce Management.
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